Support and Maintenance

SDS`s Application Maintenance and Support services are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance, and extend application life. Our highly skilled engineers provide 24*7 support that is globally integrated. SDS services - rainging from `keep-the-lights-on` maintenance to proactive and continuous improvement - help you get the most out of your existing IT applications.

Service Offerings
  • End-user support, including response to calls and answering "how-to" questions
  • Resolution of basic IT/computer problems, such as username and password issues
  • Installation/re-installation of basic applications
  • Assistance with navigating around application menus
  • Help with using knowledge management tools

Our engineers implement minor and major enhancements to applications based on an assessment of application performance and functionality

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Our Customers